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Our Guarantee We stand behind the quality of our products & services. If, at anytime they fail to meet your expectations, simply return the item and we will refund (less shipping charges), replace or exchange the unopened, undamaged and untampered items... whichever you prefer. We will refund Guaranteed Shipping costs for gifts not delivered on the delivery date (as defined on our "shipping info" page http://www.howardlane.com/shipping.htm). Guaranteed (or Expedited) Shipping includes Next Day Air, 2nd Day Air and 3-Day Shipping Service, all of which carry an extra charge. Your refund will constitute the premium paid for the expedited service (that is, the total amount paid for shipping minus the cost of ground service for your gift). We will refund Ground Shipping costs for gifts shipped to Business Addresses and not delivered on the delivery date (as defined on our "shipping info" page http://www.howardlane.com/shipping.htm). PLEASE NOTE: Our Guaranteed Service refund does not extend to Ground Service to Residential Addresses. "Residential Addresses" include businesses located in residential zoned areas. |
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